Review this Lo's Pharmacy Group policy document below. If you need further clarification, please return to the main site and contact the team.
Effective Date:24/06/2026
Last Updated: 15/02/2026
Review Date: Annually, or sooner if our website, analytics tools or cookie settings change.
This Cookie Policy explains how Lo’s Pharmacy uses cookies and similar technologies on our website.
This policy should be read together with our Privacy Policy, which explains how we collect, use, store and protect personal data.
By using our website, you can choose whether to accept or reject non-essential cookies. Necessary cookies may still be used because they are required for the website to function properly.
Phone: 01709 877678
Email: reception@lospharmacy.co.uk
Website: https://lospharmacy.co.uk
Cookies are small text files placed on your computer, tablet or mobile device when you visit a website. Cookies allow websites to recognise your device, remember information about your visit, support website functionality and improve user experience.
Cookies may be:
Similar technologies, such as pixels, tags, scripts and local storage, may also be used for similar purposes.
Necessary cookies are required for the website to work properly. These may be used for:
You cannot disable necessary cookies through our cookie preference tool, but you may be able to block them using your browser settings. Please note that blocking necessary cookies may affect how the website works.
Functionality cookies help the website remember choices you make, such as preferences or settings. These cookies improve your experience but are not essential for the basic operation of the website.
Analytics cookies help us understand how visitors use our website. This allows us to improve website performance, content, navigation and usability.
We use Matomo Analytics for this purpose.
We may use limited technical data to help keep the website secure, detect errors, prevent misuse and maintain reliable performance.
We use Matomo Analytics to collect statistical information about how visitors use our website.
Matomo may collect information such as:
We use this information to:
Matomo analytics information is used for statistical purposes and is not used to identify you directly or to make clinical decisions about you.
Depending on your cookie preferences and our website configuration, Matomo may use analytics cookies. These cookies help distinguish one visit from another and allow us to produce more accurate website usage reports.
| Cookie Name | Purpose | Typical Duration |
|---|---|---|
_pk_id |
Helps recognise returning visitors for analytics reporting | Usually up to 13 months |
_pk_ses, _pk_cvar, _pk_hsr |
Short-term cookies used for session analytics | Usually around 30 minutes |
mtm_consent or similar |
Records cookie or tracking consent preference, where used | Depends on configuration |
matomo_ignore |
Records opt-out preference, where used | Depends on configuration |
The exact cookies used may depend on how Matomo is configured on our website.
Analytics cookies are not essential for the website to work.
Where required by law, we will ask for your consent before placing analytics cookies on your device. You can accept, reject or manage non-essential cookies through our cookie banner or cookie settings tool.
You can withdraw or change your consent at any time by revisiting the cookie settings on our website.
If you reject analytics cookies, we will not place Matomo analytics cookies on your device. Depending on our configuration, we may still collect limited, anonymous, aggregated website usage information where this is permitted by law and does not involve storing or accessing information on your device.
Where possible, we configure Matomo in a privacy-conscious way, including IP address anonymisation or shortening. This helps reduce the ability to identify individual website visitors from analytics data.
Where supported by our website configuration, we may honour browser “Do Not Track” signals or provide a Matomo opt-out option.
You can also manage cookies through:
You can restrict, block or delete cookies through your browser settings. The method will depend on the browser and device you use.
You can find guidance on managing cookies on the Information Commissioner’s Office website:
https://ico.org.uk/for-the-public/online/cookies/
Please note that blocking some cookies may affect the functionality of our website.
We may update this Cookie Policy from time to time to reflect changes in law, guidance, technology or our use of cookies and analytics tools. The latest version will be available on our website.
If you have any questions about this Cookie Policy or our use of cookies, please contact:
Lo’s Pharmacy