Extra support when you start a new prescription medicine.
The Pharmacy New Medicine Service, often called NMS, helps patients who have been prescribed a new medicine for certain long-term conditions. Our pharmacist will arrange a call to talk through how the medicine works, how to take it properly, and any questions or concerns you may have.
How the NMS service helps
Convenient phone call
Speak with our pharmacist from home at an arranged time that suits you.
Clear answers
Discuss what the medicine is for, how to take it, and what to expect after starting it.
Ongoing reassurance
Get professional support early so any concerns can be picked up and managed quickly.
What to expect
After your GP prescribes a new eligible medicine, our pharmacy team may invite you to use the NMS service. During the call, the pharmacist will check how you are getting on and make sure you feel confident about your treatment.
- A friendly call from an experienced pharmacist.
- Discussion about your new medicine and how to take it correctly.
- Advice if you are unsure about side effects or have practical concerns.
- Support to help you get the best from your prescribed treatment.
Want to know if you are eligible?
Speak with our pharmacy team and we can let you know whether your new prescription medicine qualifies for the Pharmacy NMS service.
Phone enquiries may be made on 01709 913000.
Eligible prescription items only.